James F. Heaton was Vice-President of the Board of Trustees at Southeastern Baptist Theological Seminary. The service begins with an introduction of Dr. James Heaton (0:00-0:41). Heaton’s message is on miscommunication. Heaton begins with an introduction discussing miscommunication (0:42-2:44). He continues by illustrating the many ways miscommunication can happen (2:45-16:24). In addition, he discusses how believers should think optimistically (16:25-20:10). He concludes by reading a passage of scripture and by challenging his audience to be forgiving (20:11-20:33). He closes in prayer (20:34-20:57).